FC Editorial. (3rd Edition)<\/p>\n\n
Ferrando S\u00e1nchez, M. & Granero Castro, J. (2005)<\/p>\n\n
In a business environment where Quality Management Systems are gaining ground, this book aims to be a reference for those readers who are committed to anticipating the market, surpassing the framework of ISO 9001:2008, and adopting the EFQM Excellence Model as a logical step in the evolution of organizations.<\/p>\n\n
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